What is an outage management system (OMS)?
It is an automated system for the REMC to quickly and efficiently receive reported outages by phone, from the SmartHub App, an App for your smart device, or our website. The information is then available to assist crews in restoring power in a timely manner. Members will be able to view a live outage map from our website.
What is different than the way we report an outage now?
In addition to being able to report by phone, members can now report outages from SmartHub, or from our website without waiting to talk to an REMC representative. The Account Number of the outage location will be required when using OMS.
How will I know you received my outage information?
With OMS, members will be able to check on the status of their outage by phone, from the SmartHub App, or from our website.
What if I still feel like I need to talk to a person to report the outage?
Members will always have the option to speak with an REMC representative. To avoid long phone hold times during large outages we suggest using OMS.
What if I don’t have my account number when I report the outage?
Members will always have the option to speak with an REMC representative. To avoid long phone hold times during large outages we suggest using OMS.
What if I have multiple accounts numbers?
The Account Number of the outage location will be required when using OMS. Each meter location has a unique account that can be found on your bill. Members will always have the option to speak with an REMC representative. To avoid long phone hold times during large outages we suggest using OMS.
If I don’t speak to a person how will I know how small or widespread the outage may be?
Members will be able to view a live outage map from our website. With OMS, members will be able to check on the status of their outage by phone, from the SmartHub App, or our website.